Chatbot Archives - InnoHEALTH magazine

A concoction of hardwork with humility leads us to an inspiring journey of young innovator

InnoHEALTH magazine digital team — Tue, 01 Feb 2022 05:29:18 +0000

Harmanjot Singh, 14 year old student who has been conferred with the prestigious Pradhan Mantri Rashtriya Bal Shakti Puraskar Award 2021 under Innovation Category, the highest national civilian honor for children. He is also a Certified Full Stack Developer, Olympiad Gold Medallist and Young Member of the New York Academy of Sciences.

Dr. Debleena Bhattacharya, Associate Editor, interviews him about his inspirational journey to become the young innovator and his future plan

1. Congratulations for being awarded the young innovator under Rashtriya Bal Puraskar 2021. Enlighten us about your innovation.

My heartfelt gratitude for the wishes. I was awarded the Pradhan Mantri Rashtriya Bal Shakti Puraskar 2021 under Innovation category. The Raksha Women Safety App is made to ensure the safety of women. I have developed this app leaving no stone unturned to make the world a much safer place for women to work and live with utmost safety and no fear. An inspiration and idea came from my mother because she is also a working medical professional. At the same time we witness unpleasant incidents on females daily, which ignited my mind to develop this app.

The application has a SOS Alert screen which comes with a special feature to call the police and other emergency women helplines instantly by clicking on the button.

2. How does the app: RAKSHA-The Women Safety cater to the safety of the women during Pandemic and normal days?

The RAKSHA-Women Safety App caters to the safety of women through its SOS Emergency features mainly. The application has a SOS Alert screen which comes with a special feature to call the police and other emergency women helplines instantly by clicking on the button. Also, in case of any unsafe situation, tapping the message button raises an emergency SOS alert to the trusted contact selected by you. The SOS alert is in the form of SMS informing that you are unsafe and need help. Along-with, we can see nearby police stations on a Google Map based on the current GPS location with a feature to call them as well as get the directions. The app has a novel AI enabled ChatBot that can assist the user on how to use the application, at the same time providing valuable guidance in difficult situations. Apart from emergency features, it has valuable safety tips that every woman should know, informative tips with images to escape threat and be aware of the unpleasant circumstances, various purposeful self-defense videos and images which can guide and help women to learn self-defense and information regarding various laws to penalize the culprit for the offences against women.

3. Developing apps at such a tender age. Tell us a little about yourself and your family. Where do you come from? How did you learn about it?

I am a learner by passion, grade 9 student from Jammu. I am passionate and enthusiastic about applying computer programming in STEM education. I have won numerous medallions at International/ National/ Zonal level in Olympiads. My best friends are Computers, Physics and Maths. Besides this, I am an ardent fan of F1 Racing and Mobile Robotics. I love debating, quizzing and doing MUNs. We are a lovely family of 3 members, myself and my parents. My father’s name is Dr. Harvinder Singh, a prosthodontist working as Director Academics in the Institute of Dental Sciences, Jammu. My mother’s name is Dr. Mandeep Kaur who is a practising dental surgeon. My interest in the field of STEM can be traced back to my earlier school days when I was just 7. I remember it was my birthday when my uncle gifted me a desktop computer. My fascination with computers began at that moment. In the same year our school organized a science fair where I was supposed to make a project on a windmill and eventually it really came out very well and I won the prize. Here I got to know how physics is involved in our daily life which developed my interest in science (a subject full of interesting questions, fascinations, reasoning etc).

This motivated me a lot and henceforth slowly and steadily, I became very inquisitive to learn new skills in the field of science and technology. I am always keen to participate in exhibitions, science fairs, competitive exams to test my knowledge to maximum and I am really enjoying them as it gives me an immense pleasure receiving accolades. This passion and curiosity to learn was boosted up even more when I achieved International Rank 1 in Cyber Olympiad. Hence, I started learning high level programming languages from online platforms and tutorials especially during the corona lockdown and then developed the Raksha-Women Safety App to ensure the safety of women

4. What has motivated you to develop the app and who all have supported you?

In our daily lives, we come to know through newspapers, social media and television about various problems people have to suffer. I feel empathetic about core problems of our society and wish to find solutions by applying technology. This motivated me to develop the app for a social cause. My family and school have been very supportive and always motivated me to participate in various competitions and enhance my knowledge. My parents always stood as a strong pillar beside me, especially my mother, Dr. Mandeep Kaur, for shaping my thoughts with her vital inputs and constant support. I am grateful to all of them.

Calmify Mental Healthcare App which will surely help people to cope with stress in a healthy way.

5. Please let us know about other two apps Calmify dealing with mental healthcare and CyberBuddy developed by you ?

Emotional and mental health is important as it encompasses our psychological, emotional and social wellbeing. It plays a crucial role in the health of our relationships and allows one to adapt to changes in our life and cope with adversity. The Covid-19 pandemic has had a major effect on our lives. Many of us are facing challenges that can be stressful, overwhelming and cause strong emotions in adults and children. Considering this quintessential, I developed Calmify Mental Healthcare App which will surely help people to cope with stress in a healthy way.

Cyber bullying is a growing social problem that has become all- too common in online communities. In fact, research indicates that one in five teens have been cyber bullied. Even in the midst of the covid 19 pandemic, cyber bullying is continuing to escalate. The more time children spend online or interacting with their phones, the more necessary tech monitoring becomes. Considering this as the need of the hour, I developed CyberBuddy-Anti Cyber Bullying App which will surely help people to cope up with their cyber bullying experiences and teach them how to use technology safely and responsibly. This will benefit them in the long run.

6. What message do you want to convey to your generation and those who aspire to achieve the feats that you have done.

The message I would like to convey is that when we believe in our goals, that what we dream of can become reality, results will begin to follow. As it is said, “Thinking is the capital, Enterprise is the way, Hardwork is the solution. My motto is ‘Living is Learning Everyday’.

7. What are your future plans and where do you see yourself down the lane?

As I am a keen STEM Enthusiast, my ambition is to become a computer scientist with vision for all and hopefully serve our country on a global platform. I am really determined to focus myself on STEM and put my best efforts to achieve my goals as there is no alternative to effort and hardwork. My aim in life is “Learn and Grow”.

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Cybercrime and Threats in 2019

InnoHEALTH Magazine — Thu, 23 May 2019 09:45:17 +0000

Karnal Singh, the Former Director of Enforcement Directorate opens up with the Sachin Gaur, Executive Editor, InnoHEALTH Magazine about his opinion on trends of cybercrime and threats in 2019.

He is a 1984 batch IPS officer and Engineer from Delhi College of Engineering (DCE) and Indian Institute of Technology (IIT), has over 34 years of experience in the investigation of corruption, terrorism, money laundering, and cyber-crime cases. He is a recipient of President’s medal for distinguished service and Police medal for meritorious service.

Q. Given your important assignments for the Government of India in the past, share with us the big picture. What are the trends you see in terms of cybercrime and threats for 2019?

The world is getting more connected and technology has seeped into every aspect of our lives. On one hand, these advancements make our lives easier and on the other bring a lot of vulnerabilities with them if security isn’t strong enough to tackle cyber criminals. Hackers today are well-educated and have the capabilities to develop new methods and tools to exploit the vulnerabilities on the computer systems and networks. Few do it for their academic interest and thrill and inform the person concerned about the vulnerabilities so that the same can be plugged. They are known as white hat hackers. While the others do it with malice and self-gain and are known as Black hat hackers.

To gain access to the computer systems, the cybercriminals and hackers will continue to deploy already existing tools (called as exploits) with enhanced capabilities. More advanced tools will be also be developed in the coming years. Some of the important ones are enumerated below:

1. Chatbots: There will be extensive use of machine learning techniques (Artificial intelligence) in the near future. A Chatbot can be injected into the important website (for example, a banking site). Chatbot in the form of a man or woman would pop up on the screen and will start interacting with the user (like what we see the google assistant doing). Then it may misdirect the customer to a nefarious link similar to an actual banking site, thereby fetching important information from the customer and compromising his banking information.

2. Bot and botnet: The hackers have been successful in remotely taking control of the hacked computer systems. Such a system is known as a bot. The hacker can remotely misuse a machine (using computing time or other resources) without the actual user being aware of it. If there is more than one compromised device, then it is called a botnet. Botnets can be put to perform some distributed function viz, crypto jacking (mining bitcoins) or distributed denial of service attack.

3. Discover and target organizations outside the firewall: Most of the commercial organizations deploy firewalls, intrusion detection systems, and intrusion protection systems; thereby making hacking difficult. But they use the third-party software, which may be having vulnerabilities. Hackers can attack the third-party systems used by commercial websites.

4. Injection Attack: Protective systems installed on computers look for malicious files to detect cyber-attack. The injection attack is filed less; the hacker directly inserts the malicious code in the memory, thereby compromising the machine, without ever dropping a file onto the infected system. One such example is British Airways site hack in 2018, resulting in identity theft of around 3,80,000 users.

5. Biometric Hacking: Cybercriminals use brute force attack, dictionary attack or social engineering, etc., to crack the passwords. Many people have shifted to biometrics. The academic research suggests that a number of officers print authentication systems could be spoofed, even highly sophisticated facial recognition system has been proven vulnerable to more advanced hacking efforts.

6. Application of artificial intelligence: Artificial intelligence techniques will be used more and more to avoid detection by intrusion detection tools. For example, Waterminer, a cryptocurrency mining tool injected as malware, stops mining when task manager or antimalware scan is run.

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7. Rouge AP(access point) and Evil Twin: Rouge AP is an access point installed on the network without the knowledge of the administrator, while the evil twin is identical network.

The above-mentioned techniques will be sharpened to attack numerous utility services (some of which are listed below) by the black hat hackers for malicious purposes:

A. Internet of things(IoT): the Considerable number of smart gadgets (such as TV, plugs, IP cameras, smartphones, tablets, network video recorders, heaters, refrigerators) are used at homes and industries. When these gadgets are connected to the Internet, they are termed as the Internet of Things. The hackers will increase their attacks on IoT using a vulnerability in cloud infrastructure and hardware to threaten the users physically or mentally.

B. Attack on identity platforms: Identity platforms offer centralized secure authentication of users, devices, and services across the IT environment. It could be a database of banks, hospitals, social media sites, etc. Identities of a large number of persons would be attempted to be stolen for extortion, impersonation or proving the inadequacy of the commercial organization in securing the important data (so as to blackmail).

C. Real world damages: There will be more and more attacks on services providing community services viz, municipality, health sector, electricity supply, water supply, and sewer systems. Besides the cybercriminals, who would use such hacking for ransom, terrorists and even nations can use it against public or adversaries.

D. Social media content compromise: There will be increased use of Botnets to compromise social media to influence public opinion.

Q. Being a healthcare publication, our readers would be interested in healthcare-specific cyber threats. What is your opinion on the health sector threats?
The health sector offers life critical services. It maintains the identity and clinical records of a large number of patients. The following factors make the health sector more vulnerable as compared to the other sectors.

IoT (Internet of Things) devices are used extensively for the treatment of the patients viz. smart continuous glucose monitoring, connected inhalers for asthma, apple watch Identity platforms offer centralized secure authentication of users, devices and services across IT environment. It could be a database of banks, hospitals, social media sites, etc. PERSONA THEME TRENDS WELL-BEING ISSUES RESEARCH NEWSCOPE app that monitors depression, etc.
The doctors and patients can connect external storage devices and even mobile phones to the hospital database system.
Third-party software and hardware are deployed which makes it vulnerable to supply chain poisoning.
Most of the services provided by the hospital are connected through the Internet or the cloud services.

Clinical data is of immense use for cybercriminals and cyber terrorists. They can use vulnerabilities in cybersecurity in the following ways:

Identity theft: Medical identity record is very useful for the cybercriminals as it can be used to impersonate people in the digital world and gain access to financial systems as well as to commit fraud by claiming treatment or insurance at the cost of insurance agencies and the patients. Therefore, this data is sold at a higher rate in the darknet as compared to identity records of other sectors.
The clinical records of the patients may sometimes contain their psychological disorders or conditions, or a person may be suffering from concealed diseases (sexually transmitted disease, etc). The hacker may make use of such information by blackmailing or harassing the patients. It would cause hardship to the patients and would put the reputation of the healthcare service provider/hospital at stake which failed to protect the patients’ identity and clinical records.
Ransomware attacks on hospitals will be on rising. The information of the patients is mostly time critical. If the cybercriminal denies the access of data to the hospital even for a short span of time, it may lead to lack of timely treatment to critical patients and therefore, hospital administration is not in a position to delay the ransom payment.
Prescription change: In India, the majority of renowned hospitals in metro cities are computerized. Doctors give online prescriptions which immediately become available to the concerned medical staff, such as a nurse who administers the drug to the patient. Cybercriminal scan tampers the prescription which may harm or even cause the death of the patient. They can cause an obstruction in the oxygen supply line or failure of electricity. They would be able to change the medical records of the patients, which will lead to wrong diagnosis and treatment. Not only cybercriminals but the terrorists can adopt the above techniques and threaten the nations or can even cause large scale fatalities.

Therefore, it becomes extremely important to adequately secure the health sector databases.

Q. The health sector has seen major attacks of ransomware; part of the equation is ‘money aka cryptocurrency’ in organized crime. How do we handle this?

Being proactive about cybersecurity is perhaps the best approach to tackle cyber-attacks. The health sector should form cybersecurity forum for cybersecurity policy formulations and mutually evaluate hospitals’ preparedness against the cyberattacks ensuring adherence to the cybersecurity policies. Additionally, each hospital network should have a dedicated team of IT security professionals to guide the management and proactively check for any cyber invasion. The IT team should ensure that the latest patches for all the devices and software are installed and there is protection from supply chain poisoning. The system should be equipped with features firewalls, Intrusion Detection System, Intrusion Protection system and processes analytical tools among others.

The blockchain techniques can also be explored for data management and the patient databases should be encrypted so that they are of no use to the hacker. Further, the hospitals must take data backup with a fast recovery plan. Regular penetration testing of the system should be done to eliminate potential vulnerabilities.

Hospitals should invest in training IT staff in cybersecurity policies and cybersecurity technologies. Regular analysis should be done of employees’ computer usage pattern so that any compromised user is effectively detected and timely removed from using the system. There should also be a secure access control preferably using biometric features.

Q. Today security has become a hot topic and world over we see that regulation is leading change and innovation! What is your vision for India in regard? What regulations will make the health sector more secure? Or we don’t need regulation?

The cybercriminals attempt to hack the computer resources of the hospitals by exploiting the vulnerabilities in the computer systems. They manipulate the stored information, steal the same or hold it for ransom. The hospital databases work on the trust reposed by patients in the hospital administration that their data will be guarded with privacy.

Cybercriminals can be prosecuted under various provisions of the Indian Information Technology Act, 2000(ITA). The IT Act creates civil liabilities for the offenses under the Act vide Sections 43 to 45, wherein an amount of compensation can be given to victims; it also creates criminal liabilities vide Sections 65 to 74 of the Act. Cybercriminals are liable to both civil and criminal liabilities.

Hospital administration is responsible for protecting the data and failure to protect can result in civil liability under Section 43A of the IT Act. However, this section can be invoked if the breached data results into wrongful loss to the victim or wrongful gain to a cybercriminal. The victim has to prove that there was a wrongful loss to him/her. The offenses by the intermediaries are criminalized under Section 67C of the IT Act. However, the same gets diluted by the provisions contained in Section 79 of the IT Act. Hence, the IT act doesn’t provide absolute data security laws.

The Government of India appointed Justice BN Srikrishna Committee for effective data protection laws in India. The committee submitted the Draft Data Protection Bill, 2018 to the government in July 2018. It will be introduced in parliament after the forthcoming elections in India. The Government of India is also planning to introduce “The Digital Information Security in Healthcare Bill” in the parliament to secure the healthcare data of patients in India.

Q. As the cyber incidents keep rising and legal regime catches up, what is your opinion on our abilities in investigating cybercrime? As you know attribution and audit trail are not the easiest in the cyber world, any advice for stakeholders so that they are not wrongly prosecuted or get justice on time?

According to Section 78 of the IT Act, 2000, a police officer of the rank of Inspector and above is authorized to investigate the offenses under the IT Act. This is to ensure the quality of the investigation. However, all Inspectors in police are not trained in cybercrime investigation. Further, complexities of computer technology, tools, and methodology used by cybercriminals make it difficult even for a trained person to keep pace with the development in this field. Police organizations don’t employ external cyber experts to aid in the investigation. Each police officer investigating the case seeks help from other expert police officers or cyber experts of his/her choice. Therefore, institutional help is lagging.

There is also the dearth of cyber experts in forensic science laboratories, resulting in delays of months and years in getting reports from them which can compromise the further evidence leading from forensic analysis of seized electronic material. During my tenure in the Enforcement Directorate, I found this delay to be of 1 to 3 years, therefore, I initiated six in-house cyber forensic labs. This led to the cyber forensic analysis done at a quicker pace also improving the quality of investigation.

The next hurdle is the global spread of evidence into other jurisdictions. A letter rogatory (letter of request) is sent to each foreign jurisdiction for getting the evidence located in that jurisdiction. The process is slow and it may take 3 to 4 years in getting a reply. If that reply further requires evidence from another foreign jurisdiction then another 3-4 years are gone. Therefore, the entire investigation is time-consuming.

The investigation becomes further complicated if Tor or onion routing is employed by cybercriminals. Finding the cybercriminal in this scenario becomes more difficult.

The IP address (internet protocol) and the time of its use, identify uniquely the source of the attack. However, the cybercriminal may commit cyberattack through Bot or botnet. In that case, the IP address will lead the investigation officer to the slave machine, even though the user of this machine would have no knowledge of the misuse of his computer resources. If the investigating officer doesn’t go into the depth of log analysis of such a system, then the innocent people might have to face false prosecution. The stakeholders should ensure all logs are maintained and stored by his computer system so that the audit trail can lead to actual perpetrator of cyber-attack.

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TRAVEL NINJA: TRAVEL INSURANCE CHATBOT

InnoHEALTH Magazine — Mon, 15 Jan 2018 05:35:38 +0000

First chatbot in the travel Insurance industry to sell travel policies to its customers The chatbot has generated great interest among users, leading to over 1,500 interactions since its inception few days ago

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India’s leading standalone health insurer Apollo Munich, taken a giant technology leap recently announcing the launch of India’s first travel insurance chatbot – ‘Travel Ninja,’ which will enable its customers to secure their trip in an easier and faster way. Travel Ninja is the first chatbot in the Indian travel insurance industry to sell travel insurance policies to its customers.

Travel Ninja

Travel Ninja is available 24/7 on Apollo Munich’s website and Facebook Messenger. It suggests customers the right travel insurance plan and sum insured, creates a policy proposal for them and gives them a payment link; all in just a couple of minutes. During the process, Travel Ninja also offers users the option to view details about features and benefits of all available plans.

Travel Ninja is the only chatbot which enables the end-to-end process of buying a plan as compared to other chatbots in the industry which are mostly limited to addressing customer queries, giving insurance advice and providing insurance quotes. The chatbot has had close to 1500 interactions in just over a month since its inception. This is a step to uncomplicated health insurance in India and is based on speed and accuracy.

Seems now that, if a customer realises they need travel insurance even as they are waiting for their flight at the airport, they will not hesitate before buying a plan, as it would just take them 5 minutes. With Artificial Intelligence (AI) being utilized across industries, Apollo is leveraging the benefits of these technological advances in their business processes. Gradually, with the help of Machine Learning, the chatbot will better understand the customer’s intent and behavioral characteristics for being able to offer them a more personalized and helpful experience. The icing on the cake is the travel advice Travel Ninja offers its customers after issuing their policy. From the right plug type used in their destination to emergency numbers and information on cost of living, Travel Ninja leaves its customers well-armed with the right information for a memorable travel experience.

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Read all the issues of InnoHEALTH magazine:
InnoHEALTH Volume 1 Issue 1 (July to September 2016) – https://goo.gl/iWAwN2
InnoHEALTH Volume 1 Issue 2 (October to December 2016) – https://goo.gl/4GGMJz
InnoHEALTH Volume 2 Issue 1 (January to March 2017) – https://goo.gl/DEyKnw
InnoHEALTH Volume 2 Issue 2 (April to June 2017) – https://goo.gl/Nv3eev
InnoHEALTH Volume 2 Issue 3 (July to September 2017) – https://goo.gl/MCVjd6
InnoHEALTH Volume 2 Issue 4 (October to December 2017) – http://amzn.to/2B2UMLw

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SMART MIRROR AND KIONATIK

InnoHEALTH Magazine — Thu, 10 Aug 2017 09:28:19 +0000

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Smart Mirror And Kionatik
Dr. Avantika Batish is working as Director Strategy and Healthcare at International Health Emergency Learning and Preparedness. Also, guest faculty for MBA (HR) and MBA Healthcare Management at various B-Schools and is a soft skills trainer.

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The Ministry of Health and Prevention (MOHAP) has announced the launch of a new set of innovative health services featuring futuristic technology solutions – particularly artificial intelligence (AI) during its participation at Arab Health 2017.

His Excellency Al Ketbi, has announced the launch of the Smart Mirror which is the first of its kind globally to allows patients to analyze their body’s temperature, pulse, weight, height, and their body mass index. It also features a weather forecast component that can be utilized by looking through the mirror.

The Smart Mirror is an active tool for patients suffering from diabetes, cardiovascular diseases, as well as blood pressure problems, as it monitors their weight, height, blood pressure and body temperature. The Chatbot service is driven by basic artificial intelligence software and facilitates ‘smart’ online chats that help reduce healthcare cost as well as improve the flow of health services.

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The interactive AI facility can assist the Ministry by mimicking human conversations to answer questions which can also be integrated with other software platforms to allow other communication activities such as sending messages and holding telemedicine conferences via Skype with a physician.

Another smart technology, ‘Kiomatik’, will welcome patients and guests and perform other reception duties via an innovative system, motion tracking, a high-definition camera, and three-dimensional display devices embedded in a robot.

It will also provide necessary information about the health facilities, set appointments, and answer basic questions from patients.

The Kiomatik Beacon technology also operates as a wireless device with face-recognition capability. The patient is immediately recognized upon arrival at the health facility and informed about his or her schedule which will appear at the reception platform without the assistance of any hospital employee.

Kiomatik reduces the need for computers and other announcement systems as medical staff can use the apps installed on smart watches and smartphones to communicate with patients and inform them whenever they need to visit a health facility for examination.

An advanced self-registration service ‘Kiosk’ can recognize patients’ faces using a 17-inch screen that registers them upon arrival at the hospital or medical center. This pioneering technology is still currently under research and development.

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Want to write for InnoHEALTH? send us your article at magazine@innovatiocuris.com

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Read all the issues of InnoHEALTH magazine:
InnoHEALTH Volume 2 Issue 3 (July to September 2017) – https://goo.gl/MCVjd6
InnoHEALTH Volume 2 Issue 2 (April to June 2017) – https://goo.gl/Nv3eev
InnoHEALTH Volume 1 Issue 2 (October to December 2016) – https://goo.gl/4GGMJz
InnoHEALTH Volume 1 Issue 1 (July to September 2016) – https://goo.gl/iWAwN2

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