DocsApp, a mobile app that connects patients to specialist doctors via chat or call in less than 30 mins, has received three International Organization Standardization (ISO) certifications from Euro American Joint Accreditation. The certifications garnered are, ISO 9001:2015 for quality management system, ISO 27001:2013 for information security management system and ISO 10002:2014 for quality management, customer satisfaction and complaints handling. These certifications are valid for three years in all 163 Euro-American countries and are issued as per the latest norms of standardization. Whilemany offline healthcare services such as hospitals and service providers have got ISO 9001:2015 and 27001:2013 certifications. This is for the first time that an online healthcare service provider has received ISO certifications. DocsApp is commitment towards bringing superlative and convenient diagnostic services  virtually.

Over the years, DocsApp has taken several measures to ensure the safety and security of all the medical records of patients with the help of advanced technology and management procedures. Customer satisfaction and complaints resolution management certification boosts the trust of the customers in it further.

The ISO norms remain same for online and offline processes. The certification process works to identify and implement corrective actions to eliminate non conformance to the quality management standard. For the online processes, quality management, customer satisfaction and complaints handling becomes very important. All these certifications will definitely enhance DocsApp’s solid reputation in the market and further consolidate its position as the go-to app for all healthcare services.

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Read all the issues of InnoHEALTH magazine:
InnoHEALTH Volume 1 Issue 1 (July to September 2016) – https://goo.gl/iWAwN2 
InnoHEALTH Volume 1 Issue 2 (October to December 2016) – https://goo.gl/4GGMJz 
InnoHEALTH Volume 2 Issue 1 (January to March 2017) – https://goo.gl/DEyKnw 
InnoHEALTH Volume 2 Issue 2 (April to June 2017) – https://goo.gl/Nv3eev
InnoHEALTH Volume 2 Issue 3 (July to September 2017) – https://goo.gl/MCVjd6
InnoHEALTH Volume 2 Issue 4 (October to December 2017) – http://amzn.to/2B2UMLw

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