Patient Experience Excellence Awards 2019

InnoHEALTH Magazine — Thu, 24 Oct 2019 08:19:34 +0000

Introducing The Patient Experience Excellence Awards 2019
The Patient Experience movement is growing within India and around the world. Both hospitals andhealthcare providers are realising the significance of patient feedback which is being used in theirown teams to improve patient care.
The CRM ACADEMY OF ASIA – TERRAGNI – ICC Patient Experience Excellence Awards 2019, recognise invaluable service in celebrating what is best about what we do, encouraging others andraising the bar a little higher each year. Fortunately with the benchmarks these awards willrecognise, everyone will leave with at least one new idea to put into practice back home. The awardswill select those ambassadors with a patient-centred approach – with a critical role to play in qualityimprovement. As the quality of Patient Experience also affects patient safety and self-reported outcomes, this work has much wider effects. The move to new care models will show the newopportunities to improve care across boundaries where it has traditionally fallen short.
The PEXA2019 Awards are the only recognition for contribution to Patient Experience in the countryand are based on innovation and impact.
National Technology Awards 2018

Important deadlines and dates for the Awards are:

Online Nominations & Submission of Entries accepted till November 10th, 2019 (Sunday)
Finalists Announcement: November 30th, 2019 (Saturday)
Winners Announcement & Awards Distribution: December 11th, 2019 (Wednesday)

Categories for the PEXA2019 Awards are as follows:

Patient Experience Team of the Year
Patient Experience Professional of the Year
Patient Experience Delivery Professional of the Year
Patient Experience Leader of the Year | Individual
Patient Experience Leader of the Year | Organisation
Best PX Communication Programme
Health Insurance Products and Service Innovation
Healthcare Start Up | Patient Experience Delivery Innovation
Patient Experience Technology Innovation
Best Patient Experience in the Care of Underprivileged Patients
Best Organisation for Staff / Employee Engagement for PX
Innovation for Measuring Patient Experience

The Patient Experience Conclave & Awards is being curated by the Customer Relationship Academyof Asia (CRMAA) – a non-profit body of CRM professionals empowering enterprises with freshlearnings and best practices in creating, customising and maintaining Customer Relationships; inpartnership with Terragni Consulting and the Indian Chamber of Commerce.
For registration and detailed information about the Awards or to Submit Your Entry for the Awards go here
For more information and to get a copy of Conclave Brochure or Awards Brochure – please email info@crmasia.org

International Health Technology Conference – CAHOTECH 2019

The post Patient Experience Excellence Awards 2019 appeared first on InnoHEALTH magazine.

Bringing the Concept of Patient Experience & Standards to India

InnoHEALTH Magazine — Thu, 24 Oct 2019 07:45:05 +0000

India’s business of healthcare continues to grow steadily – with its wider coverage, better services, and increasing investment. As per the India Brand Equity Foundation – the Healthcare Market in India is expected to be the US $ 372 billion in size by 2022, driven by rising incomes, greater awareness levels, higher incidence of lifestyle diseases and access to healthcare insurance. While the industry continues to be focused on operations and revenue and notwithstanding the launch of Ayushman Bharat – the world’s single largest Government-funded Healthcare program, the need for understanding and defining what can bring about change from within – is critical.

An increasingly competitive market driven by aware and technology-enabled patients and caregivers is seeing greater levels of involvement and their rapidly increasing need for driving their own health-care experiences. The Harvard Business Review believes that “the future of the global health care market lies in delivering high-value care that concentrates on Patient Experience.”

It is important to understand that Patient Experience is not just about an individual patient’s interactions – but also his or her perceptions of that caregiving experience. A Healthcare organization that consistently delivers a better quality of patient experience will be able to drive better quality of patient outcomes and in turn – better business performance.

It is in this scenario – that Team CRM Academy of Asia has partnered with Terragni Consulting and Indian Chamber of Commerce to bring you the Patient Experience Conclave & Awards 2019, to establish the Patient Experience paradigm and benchmark its performance standards – and drive the change for the entire Indian Healthcare Industry.

The Patient Experience Conclave & Awards is a day-long first of its kind event on December 11th, 2019 (Wednesday) at Shangri-La Hotel, Connaught Place, New Delhi and will bring together senior healthcare professionals, thought leaders and PatientExperience practitioners from both national and international organizations – all of whom are tasked with overseeing their organization’s Patient Experience Strategy.

Our Conclave Agenda will include keynotes, panel discussions and more on the following topics:

Identifying and Understanding your Customer
Journey from Patient Satisfaction to Patient Experience
The ROI of Patient Experience
Great Experiences need Great people
Nursing Excellence for a great Patient Experience

Other highlights of the event include the identification and setting of Patient Experience Standards, which we will be recognising and rewarding at our Patient Experience Awards Ceremony. The Conclave will also see the release of our Knowledge Report on the “State of Patient Experience in India.”

The Patient Experience Conclave & Awards is being curated by the Customer Relationship Academy of Asia (CRMAA) – a non-profit body of CRM professionals – empowering enterprises with fresh learnings & best practices in creating, customizing and maintaining Customer Relationships. This initiative is in partnership with Terragni Consulting and the Indian Chamber of Commerce.

For registration and detailed information about the Awards or to Submit Your Entry for the Awards, go here
For more information and to get a copy of Conclave Brochure or Awards Brochure – please email info@crmasia.org

The post Bringing the Concept of Patient Experience & Standards to India appeared first on InnoHEALTH magazine.

Customer Relationship Archives - InnoHEALTH magazine

Patient Experience Excellence Awards 2019

Bringing the Concept of Patient Experience & Standards to India