TRAVEL NINJA: TRAVEL INSURANCE CHATBOT

First chatbot in the travel Insurance industry to sell travel policies to its customers The chatbot has generated great interest among users, leading to over 1,500 interactions since its inception few days ago

Travel Ninja: India's first travel insurance chatbot

India’s leading standalone health insurer Apollo Munich, taken a giant technology leap recently announcing the launch of India’s first travel insurance chatbot – ‘Travel Ninja,’ which will enable its customers to secure their trip in an easier and faster way. Travel Ninja is the first chatbot in the Indian travel insurance industry to sell travel insurance policies to its customers.

Travel Ninja

Travel Ninja is available 24/7 on Apollo Munich’s website and Facebook Messenger. It suggests customers the right travel insurance plan and sum insured, creates a policy proposal for them and gives them a payment link; all in just a couple of minutes. During the process, Travel Ninja also offers users the option to view details about features and benefits of all available plans.

Travel Ninja is the only chatbot which enables the end-to-end process of buying a plan as compared to other chatbots in the industry which are mostly limited to addressing customer queries, giving insurance advice and providing insurance quotes. The chatbot has had close to 1500 interactions in just over a month since its inception. This is a step to uncomplicated health insurance in India and is based on speed and accuracy.

Seems now that, if a customer realises they need travel insurance even as they are waiting for their flight at the airport, they will not hesitate before buying a plan, as it would just take them 5 minutes. With Artificial Intelligence (AI) being utilized across industries, Apollo is leveraging the benefits of these technological advances in their business processes. Gradually, with the help of Machine Learning, the chatbot will better understand the customer’s intent and behavioral characteristics for being able to offer them a more personalized and helpful experience. The icing on the cake is the travel advice Travel Ninja offers its customers after issuing their policy. From the right plug type used in their destination to emergency numbers and information on cost of living, Travel Ninja leaves its customers well-armed with the right information for a memorable travel experience.

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